Discuss in detail the basic important tools of Communication MA RD Sem 2
There are four basic tools of communication:
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Listening
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Speaking
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Reading
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Writing
All four of these skills can be learned and improved. First, you must want to improve your communication skills. Next, you must understand them, and recognize their importance in the communication process. Then, you need to learn some new skills. Finally, you must practice good skills to become a better, more effective communicator.
At an early age we begin to learn to speak, early enough that it is difficult to remember the process. However, most of us can recall learning to read and write. These are skills we learn from parents and teachers. We spend most of our communication time listening. Yet, listening is a skill we are not taught, unlike writing, reading and speaking. Probably listening is the most important communication skill we can develop.
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Listening Skills-
Most people are born with good hearing, but not good listening skills. Listening is a mental
process requiring effort, and we can learn how to be good listeners. There are some simple
steps to becoming a better listener, but they take practice to achieve results.
Here are some ways to listen better whether in a large group or one-to-one:
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Give your full attention.
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Do not assume what the other person is going to say.
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Do not waste listening time formulating what your reply is going to be.
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Show by eye contact and an interested expression that you are paying attention.
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Make notes if appropriate.
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Be patient for the entire message.
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Be aware of speech cues (who, what, where, when, why, how).
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Listen for ideas, not just facts. (Stories, reasons, goals help us remember facts.)
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Verify: “So you’re saying that…”
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Question: “What do you mean when you say…?”
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Acknowledge: Look at the speaker and nod.
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Silence: This allows you to give your undivided attention to the other person. This method is especially useful when people come to you with strong feelings-either positive or negative. Their first need is simply to share the feelings and to have someone listen.
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Encourage: “Tell me more .” “ Would you like to talk about it?”